Speaking up and raising concerns - information for staff

This page provides information for Sutton Health and Care staff who may want to speak up and raise concerns.

If you are a member of the public who wishes to give feedback or speak to someone about the care you or a loved one have recieved, please see Patient Advice and Liaison Service (PALS).

The Freedom to Speak Up service offers a confidential, impartial, independent advice and support service to staff. Our Freedom to Speak Up team will arrange to meet you, or phone you at your convenience and will endeavour to respond to a contact within 48 hours. 

We encourage and support all staff to raise concerns about any matter relating to patient care, patient safety or work concerns, in a confidential and safe manner. To enable a quick, fair and effective resolution, all concerns raised will be listened to and taken seriously. We want to encourage a climate of openness and reassure staff that any concerns that are raised will be responded to.

Where possible, we would recommend that you try and raise any concerns as soon as possible with your line manager. If you feel you are unable to speak with your line manager, or you are not satisfied with the outcome of your discussion, please contact our Freedom to Speak Up team - you can find their contact details to the right. 

While we encourage staff to raise any concerns internally first, you may also want to seek advice from independent sources:

The National Whistleblowing Helpline is available on 08000 724 725, and provides staff working within the NHS with free and independent advice.

Public Concern at Work (opens in a new window) contains further information and details on raising concerns and whistleblowing.