Our HIV service delivers specialist care to adults (over 16 years old) living with HIV infection.
That services do we provide?
- Routine care, treatment and monitoring of HIV infection
- Management of HIV related opportunistic infections including inpatient ward consults
- Specialist HIV pharmaceutical advice and medicines information
- HIV homecare delivery scheme
- Joint specialist antenatal care
- Psychological support for patients living with HIV
How can I access the service?
If you are over the age of 16 and are known to be HIV positive you can refer yourself by contacting us directly. You can also be referred to us by your GP or other healthcare professionals.
If you would like to transfer your HIV care to us please telephone directly on the contact details below. We will request a transfer of care summary from your previous HIV care provider including information about what medications you currently take, other health conditions, and most recent blood test results.
To book, change, or cancel your appointments please email us on the email address above with your request and our team will get back to you within seven working days. If it is urgent, or your appointment is within seven days, please telephone us instead. It is important that you tell us if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. Please attend your appointment on time to ensure that we are able to see you on the day.
Sexual health screening and vaccinations
Sexual health screening is offered to all of our registered patients as part of our routine tests.
Where appropriate, we also offer vaccination for HPV, Hepatitis A and Hepatitis B.
Pharmacy and prescriptions
We have a specialist pharmacist in our clinic who can provide you with the information and support you need to take your medicines regularly. If you need support with your medicines please contact the clinic and ask to be booked into our pharmacy clinic.
Please note that some medicines may interact with your HIV medication. These may include medications prescribed by other healthcare professionals, herbal remedies, over the counter medication, and recreational drugs. We can provide advice on drug interactions, side effects, and medication adherence.
Prescriptions are normally produced either when you attend your clinic appointment, or when your blood test results are ready. You can opt to collect your medicines from the department or have them delivered by a home delivery service.
We usually require 2 weeks’ notice to prepare your medication. If you are running out please email us on the email address below to let us know. If you have less than 2 weeks of medication left then please telephone us and we will try and arrange an emergency (short-term) prescription.
Medication home delivery service
We offer a home delivery service to patients who are settled on their HIV treatment regime and take their medicines regularly. The delivery will usually contain a minimum of 3 months’ of medication. The service is provided by an external company commissioned by the Trust to deliver your medications in discreet packaging to your door. There will not be any identifying marks as to what is inside the package. If you are interested in this service please ask your doctor when you are next attend your clinic.
It is very important that you do not miss doses of your medication. If you are running out, please contact the clinic to inform us of this giving at least 5 days notice but preferably 2 weeks notice.
Coronavirus (COVID-19) update
Our service is open and safe to attend. If you have been invited for a face-to-face appointment, it is important that you still attend.
We have put measures in place to make sure the Rosehill clinic is a safe environment, and social distancing is maintained at all times. Staff wear personal protective equipment (PPE), and you will be requested to wear a face mask and to sanitise your hands when you arrive at the hospital.
HIV and COVID-19 vaccination
The COVID-19 vaccine is recommended for people living with HIV. If you have not yet received it please discuss this with your HIV doctor or your GP. You will also be offered a booster or a 3rd dose plus booster when appropriate.
Visit https://www.bhiva.org/ for more information on living with HIV and the COVID-19 vaccine.
The pneumococcal and annual flu vaccines are also recommended. These are available free from your GP. The flu vaccine may also be obtained from participating community pharmacies.
Information about your records
The Rosehill Clinic, as part of Sutton Health & Care, partners with Epsom and St Helier University Hospitals NHS Trust (ESTH) for many services including blood tests, prescriptions and X-rays/scans, inpatient admissions and specialist referrals.
Please note that notes, prescriptions and blood tests by the Rosehill clinic may be visible to certain members of other ESTH departments who are seeing you for medical care at ESTH (for example if you attend ESTH Accident and Emergency, ESTH outpatients or are admitted as an inpatient). This is important to prevent you being given medication that may interact with your HIV medicine. Your information will remain confidential and will only be seen by those who need to see it in order to provide you with the best possible care.
How to contact us
Block B, 1st floor
St Helier Hospital
Carshalton SM5 1AA
Telephone: 020 8296 3921
For medication requests, please use the following email address:
Please email our admin team with your:
Patient number (if you know it)
Date of birth
Reason for contacting us
Please note that email communication may not be secure.
If you are feeling unwell, worried about symptoms or wish to discuss a change of treatment, let us know and we will arrange an appointment. Urgent out of hours services are provided by the infectious diseases team at St George’s hospital. They can be reached via switchboard.