Musculoskeletal (MSK) Triage Service

Overview of the service

Our Musculoskeletal (MSK) Centre provides high quality, evidence based musculoskeletal triage, assessment and treatment.

A GP with a special interest or a Musculoskeletal Extended Scope Practitioner will discuss your assessment with you and whether you need any further investigations. Treatment may be given in the form of a steroid injection, exercises or advice on the management of your condition. You may also be referred on to other services such as physiotherapy, podiatry or orthopaedics if required.

What can you expect from the service? 

When you attend your first appointment you will be asked some questions about your condition and a physical assessment will take place. 

Please bring suitable clothing to allow physical examination: 
•    If you have a back condition, please bring shorts and a vest top 
•    If you have a leg condition, please bring shorts 
•    If you have a shoulder or arm condition, please bring a vest top. 

The appointment can last between 20-30 minutes depending on your condition. In the event that you have been referred for more than one condition/body part, an appointment will be booked for each of these.  

If you would prefer to be seen by either a male or by a female member of staff, we will try to arrange this wherever possible. Please make this request by contacting the administration centre before attending your appointment.

You are welcome to bring someone with you to your appointment for support if you would find this helpful.

The examination may occasionally cause you some discomfort or cause your symptoms to flare up temporarily, but this will be avoided wherever possible. 

Where is the service based? 

The service is based on the 2nd floor at:
Jubilee Health Centre
Wallington SM6 0HY

You may need to attend other sites for further investigations.

Please note there is no parking on site except for blue badge holders but there are local pay and display car parks

What does the service expect from you? 

You will need to arrive ten minutes before your first appointment to allow time for forms to be completed which will aid our assessment. Our clinics are usually very busy and if you arrive more than ten minutes late we may have to re-book your appointment for another day. 

Wherever possible, you need to give at least 24 hours notice if you cannot attend your appointment, and we request that you rebook when you contact us. 

If you are unable to attend an appointment, please give as much notice as possible. Similarly we will give you advance notice of any cancelled appointments made by the service. Please be aware that more than one cancelled appointments can result in discharge from the service.

Is there a cost for this service? 

This service is free of charge to all those eligible for NHS treatment.

What happens when the service ends? 

You will be discharged once mutually agreed goals have been achieved, or when your confidence has increased and you are independently working towards more long term goals. You may be referred to other specialist services if appropriate. 

If your existing condition reoccurs within six months of discharge, you can call the MSK centre directly for a review appointment. For a recurrence more than six months after discharge, or for a different problem you will need a new referral from your GP.

The outcome of each appointment will be communicated to your GP by letter.